Refund Policy

At Trojas Consulting Private Limited, we strive to provide high-quality online technical courses and ensure customer satisfaction. However, we understand that unforeseen circumstances may arise, and we have established this refund policy to address such situations fairly.

1. Eligibility for Refunds

Refunds will be considered under the following conditions:

• The refund request is submitted within 10 days of enrollment.
• Refund amount will be credited in 10 - 15 days to the original method.
• The user has not accessed more than 50% of the course content.
• Technical issues on our platform prevented course access, and the issue was unresolved by our support team.

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Course content has been accessed extensively or fully completed.
• Failure to meet technical requirements (e.g., internet or device compatibility).
• Change of mind after the refund period has lapsed.
• Requests based on dissatisfaction without valid reasons or failure to understand course prerequisites.

3. Refund Process

To request a refund:

1. Send an email to info@trojas.in with your name, course name, and reason for the refund.
2. Our team will review your request within 45 business days.
3. If approved, the refund will be processed via the original payment method within 7 business days.

4. Partial Refunds

In certain situations, partial refunds may be issued based on the percentage of course content accessed.

5. Amendments to Refund Policy

Trojas Consulting Private Limited reserves the right to amend this refund policy at any time. Changes will be updated on our website, and continued use of our services constitutes acceptance of the revised policy.

6. Contact Us

For refund-related queries, contact us at:
Trojas Consulting Private Limited
Email: info@trojas.in
Phone: +91 9999 68 6614